Building complaint structures
Processes that work in everyday life
Often, who is responsible gets decided anew with every complaint. We work with you to build fixed processes, clear responsibilities and traceable documentation.
What we create together
We take a close look together: What do you already have? Where are the gaps? And what does a legally compliant complaint structure mean for your organization? The result is a structure that fits you and supports the people who carry it.
Who is it for?
Broadcasters, production companies, publishers, newsrooms, theaters, festival offices and film funding bodies that want to set up a complaints office under the AGG or revise an existing one. Also associations, federations and public bodies.
What our support includes
- Developing or revising complaint processes and procedures
- Practical templates for documentation
- Alignment with what you already have, such as the works council or staff council, compliance and HR
What you get out of it
A procedure on paper: responsibilities, deadlines, documentation, escalation levels. Aligned with the works council or staff council, compliance and HR. So that three offices do not handle the same thing differently, and no complaint ends up with a person who is involved.
Have you experienced something yourself?
We are not a counseling service. Independent services can help you free of charge and confidentially.
Interested?
In a short initial conversation, we clarify where you stand and where best to start. Write to us, we will get back to you soon.