Complaint Structures
Since 2006, the German General Equal Treatment Act (AGG) has required a complaints office. Many organizations have one, but often only on paper. You can recognize a good one by the fact that employees use it and trust the procedure.
We support you from the first draft to a fully trained complaints office.
AGG training
Law, deadlines and conversation skills for everyone who receives complaints.
Building complaint structures
Fixed processes, clear responsibilities, traceable documentation. We build them with you.
Training complaints offices
We prepare the people who staff your complaints office.
What a complaints office that works looks like
Employees know where they can turn, and they dare to do so. Their complaint lands with people who know the law and are confident in their role. A clear procedure ensures that everyone involved is treated fairly. Management learns early what is going on and can act. And whoever filed a complaint does not regret it afterwards.
For broadcasters, production companies, publishers, newsrooms, theaters and event organizers, festival offices and for everyone else who wants to set up a complaints office.
Have you experienced something yourself?
We are not a counseling service. Independent services can help you free of charge and confidentially, for example with sexual harassment, discrimination or severe psychological distress.
Interested?
In a short initial conversation, we clarify where your organization stands and which step makes sense now. Write to us, we will get back to you soon.