Training complaints offices
Strengthen the role, gain confidence
Staffing a complaints office means carrying great responsibility, often alongside the actual job. We prepare these people to act confidently and fairly.
Training content
- Understanding the role and one's own positioning as a complaints office
- Conducting conversations with those affected and those accused
- Dealing with conflicts of interest and divided loyalties
- Documentation and traceability in the procedure
- Case work based on practical scenarios
Format
Bookable as a stand-alone training or as part of building your structures. Legal basics, process knowledge and practical exercises, with space for questions from your everyday work.
Who is it for?
Everyone who staffs a complaints office, takes one over or wants to strengthen their role in it.
Making a film or series? On set, you also need a point of contact who does not investigate and whom everyone can approach easily. That is what the external trusted contact person on set is for.
What is different afterwards
The people who staff your complaints office know how a procedure works, what they need to document and when they themselves are biased. They conduct even difficult conversations calmly and confidently.
Have you experienced something yourself?
We are not a counseling service. Independent services can help you free of charge and confidentially.
Interested?
In a short initial conversation, we clarify which format suits you. Write to us, we will get back to you soon.